Usability & User Interface Design
Designing and testing for application value and ease of use.
ArcSource considers user experience and usability to be critical factors in the successful development of any application.
User experience relates to the perception of value that each user attributes to a website or web interface. This perception and how the user feels about the look and feel, navigation and functionality of the site, are all factors in determining whether or not the site meets the user’s needs. As advancements in technology have enabled website access on small hand-held devices, user experience becomes a more critical consideration in site design, development, navigation and functionality. ArcSource Group considers the various effects that can influence user experience and we work closely with each client to develop a user interface that is aligned with expectations.
Usability refers the quality of those factors that determine how easily and accurately a site meets the user’s needs. How intuitively a user can navigate a site, the number of errors encountered, the presence of visual cues, and consistency of the design and content layout are all factors that determine the degree of ease and reliability associated with aesthetics and functionality.
ArcSource provides usability testing services to identify and remove potential end-user “friction points” from web and software applications. Such testing gives useful subjective data as to the product’s ease of use, ergonomics, or end-user satisfaction.
ArcSource usability testing seeks to address these issues early and often, utilizing, among others, the following services:
- Heuristic Testing – Point-by-point testing of the application by ArcSource against several research-based standards.
- User Testing – Testing of representative end-users on identified potential problem-points in the application. Over-the-shoulder or remote testing via live video conference may be performed, with the goal of recording and identifying users’ ability to complete tasks unaided.